RIGHT OF WITHDRAWAL
The customer has the right to withdraw from the contract signed with the Seller (Jewelery Artisan - Hrant Barseghyan IE (foreign VAT number 40071583)), without any penalty and without giving any reasons, within 7 days from the day you received the purchased products. on www.jewartisan.com according to the Law on the defense of consumer rights of Armenia. However, by commercial choice and to better meet the customer's needs, Jewelery Artisan grants a fourteen (14) day period to exercise the withdrawal, starting from the day on which the customer or a third party, designated by the customer and other than the Carrier, acquires physical possession of the goods, pursuant to art. 52 of the legislative decree 6 September 2005 n. 206 (Italian "Consumer Code").
Pursuant to Armenian legislation and art. 54 of the Italian Consumer Code, the right of withdrawal may be exercised using the following method: sending the return request to the email address adm(a)jewartisan.com.
The products can be returned by sending the package through the courier chosen by the customer. The costs will be borne by the customer.
I. Conditions for exercising the right of withdrawal
The right of withdrawal is exercised correctly if the following conditions are fully met:
you will need to contact our customer service to send the return request within 14 days of receiving the products;
the products must not have been used, worn or damaged;
the products must have the quality certificate, guarantee and the product identification tag;
the products must be returned in their original packaging;
the returned products must be delivered to the chosen courier within 14 days from when you notified the Seller of your decision to withdraw from the contract;
the products must not be damaged.
If you have complied with all the required conditions, the Seller will refund you in full the price of the products purchased, remaining at your expense only the costs of the return, i.e. those for returning the purchased products to Jewellery Artisan, unless we have expressly exempted you from such expenses at the time of purchase.
You will be contacted if your return cannot be accepted because it does not comply with the conditions set out above in the previous paragraph. In this case, you can choose to have the purchased products back at your expense. If you refuse this shipment, Jewellery Artisan reserves the right to keep the products and the amount corresponding to the purchase price of the products.
You will also be contacted if your return cannot be accepted because it does not comply with the conditions indicated above in letters b), c) and d) of the previous paragraph. In this case, you can choose whether to accept the reduction of the refund, which will be communicated to you, due to the decrease in value of the returned products, or whether to have the purchased products back at your expense. If you refuse this shipment, Jewellery Artisan reserves the right to withhold the products and the amount indicated for the reduction of the refund, due to the decrease in value of the returned products.
II. Refund times and methods
In accordance with art. 56, paragraph III of the Italian Consumer Code and the Law on the defense of consumer rights of the Armenia , only after Jewellery Artisan has received your return and checked that all the requirements have been respected, you will receive an e-mail confirming acceptance of the return and Jewellery Artisan will proceed with the full refund, or, if there is a decrease in the value of the returned products, you will receive an e-mail in which the amount deducted will be communicated to title of curtailment of the reimbursement and Jewellery Artisan will reimburse the amount due. Whatever payment method you use (credit / debit card, PayPal, or cash on delivery), the refund is activated by Jewellery Artisan in the shortest possible time, and in any case within fourteen days from the date on which it became aware. the exercise of your right of withdrawal, once you have verified that the withdrawal has taken place in compliance with the conditions set out above.
The actual time for crediting or returning the sums you paid for the purchase of the products depends on the payment methods used, taking into account in any case the technical times of international payments:
purchase by credit / debit card: the time required to view the refund depends on the institution that issued the card. We remind you that the value date of the re-credit is the same as the debit date;
purchase via PayPal: the refund will be made to your PayPal account and will be immediately visible. The actual refund on the credit card from your PayPal account depends on the institution that issued the card;
cash on delivery: reimbursement takes place on the current account indicated by you, so the repayment time depends on the correctness of the data you enter and on the bank where you opened the account.
In the event of a gift, the reimbursement of the sums will be made to the person who made the payment.
III. Conditions for exchanging products
In some specific cases, as an alternative to exercising the right of withdrawal, you will have the opportunity to change the products purchased with others, instead of obtaining a refund of the relative price.
The exchange request will take place within the following limits:
only those purchased products may be exchanged, for which this possibility will be expressly provided in the Customer Service email;
you can request the exchange of one or more products purchased with different products, integrating the difference where necessary. In any case, the options available for the change will be indicated in the Customer Service email;
you can request the exchange of one or more products purchased no later than 14 working days from the date of their delivery, by sending the request to Customer Service, to be sent electronically to adm (a) jewartisan.com within the aforementioned term. The products to be exchanged must be delivered to the courier within 14 days from when you notified the Seller of your decision to change the products. Shipping costs are charged to the customer.
you can make only one exchange request for each product purchased;
the products for which you request the change must be returned to Jewellery Artisan in their original packaging, unused, worn or damaged, and the identification tag must still be attached with the disposable seal;
If all the above conditions are correctly respected, once the email containing your exchange request has been sent, Jewellery Artisan will process the same replacement request by sending you a confirmation email for this purpose.
IV. Times and methods for obtaining the change
After Jewellery Artisan has received the products you intend to change and checked that all the above requirements have been met, Jewellery Artisan will check the actual availability in its warehouses of the models of the products you have selected.
In the event that the product or products selected for exchange are available, Jewellery Artisan will be able to accept your exchange request and will therefore send you an e-mail confirming the shipment of the replacement products. In this case, the shipment will take place within thirty days from the date on which Jewellery Artisan becomes aware of your exchange request, once it has been verified that it has taken place in compliance with the conditions set out above in section III of this information. The shipping costs of the replacement products will be borne by Jewellery Artisan.
You will be contacted in the event that your exchange request cannot be accepted because it does not comply with the conditions set out above in section III of this information. In this case, you can choose to get back the products you intended to exchange at your expense. If you refuse this shipment, Jewellery Artisan reserves the right to retain the products and also using one of the hypotheses indicated above in section I of this information, it may also withhold the amount corresponding to the purchase price of the products themselves, or the amount indicated for the reduction of the refund, due to the decrease in value of the returned products.
The replacement product or products may be subject to subsequent return pursuant to the Law on the defense of consumer rights of Armenia and art. 52 of the Italian Consumer Code and in accordance with the provisions of the previous Sections I and II.
V. Product identification tag
All products offered for sale by Jewellery Artisan are equipped with an identification tag fixed with a disposable seal, which is an integral part of the asset. We invite you to try the product without removing the tag and its seal. We also remind you that, pursuant to the Law on the defense of consumer rights of Armenia and art. 57, paragraph II, of the Italian Consumer Code, you will be responsible for the decrease in the value of the products returned to the Seller, resulting from the use of the products other than that necessary to ascertain their nature, characteristics and functioning.
VI. Consumer Code
These Conditions for exercising the right of withdrawal, forming an integral part of the General Conditions of Sale, are governed by Armenian law and by Italian law, in particular the Consumer Code, Chapter I "Consumer rights in contracts", where the provisions are more for the Italian consumer.
Guarantees
All jewelry offered for sale complies with the standards and requirements of Armenian legislation and has certificates of conformity. For the certificate we mean the passport of the jewel which indicates the main characteristics of the product, the materials, the metal sample and the cost.
According to the Armenian legislation in force, it is allowed to sell jewelry and other silver products of Armenian origin without the mark of a punching, that is a mark imprinted on its surface, which shows the quality of the metal.
In the event of a deterioration in the quality of the product as a result of transport or failure due to a manufacturing defect of the product, the online jewelry store guarantees the replacement of the product at its own expense. To this end, you must send an appeal no later than 3 days from receipt of the product. For warranty or jewelry repair questions, please contact us via the feedback form in the contact section or by writing to us at adm(a)jewartisan.com.